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LOCATION: East London
CLOSING DATE & TIME: 11/6/2018 11:55 PM

Purpose of the Job: To provide claims handling which ensures prompt and fair settlement and finalization of claims by applying the relevant legal and third party principles.


Key Performance Areas                                             

  • To regularly estimate and update value of loss.
  • To acquire expert advice from medical experts, assessors and actuaries.
  • Pursue, analyze and interpret medico legal reports, actuarial reports, Advocate opinions.
  • To prepare a strategic assessment in conjunction with and based on the expert advice and make decisions regarding the seriousness of the injury.
  • To assess injuries based on the expert advice and quantify benefits.
  • Collate all relevant information to formulate an offer of settlement.
  • Quantification of claims settlement offers in accordance with mandate as soon as reasonably possible to reduce the turnaround times of claims.
  • Liaise and collaborate with various Government Departments such as Compensation Commissioner and SASSA.
  • To evaluate interim payment request.
  • Litigation management, instructing and liaising with attorneys and advocates.
  • To prepare executive summaries and for matters exceeding R900 000.
  • Reduce open file count.
  • Informal mentoring and training with new handler and assistants.


    Qualifications & Experience

  •  NQF 7(Bachelor’s Degree or Advanced Diploma) qualification.
  • Relevant 3 years working experience in claims environment.


    Technical and Behavioral Competencies Required

  • Computer Literacy.
  • Good communication skills.
  • Sound decision making abilities.
  • Assertiveness.
  • Personal Mastery.
  • Emotional Wisdom
  • Ethics and governance
  • Customer orientation and customer focus
  • Effective negotiation skills
  • Thorough knowledge of the claims operating system.
  • Ability to meet deadlines under pressure.
  • Proactive team player.
  • Time and Office Management Which includes maintaining a constant workflow on all matters.
  • Administration skills which includes telephonic enquiries, emails, post and responding within a 3 day time frame
  • Advance knowledge of Motor Vehicle Accident legislation.
  • Drafting and understanding undertaking procedures.
  • Knowledge of all legislation which pertains to the RAF procedures such RAF Act and all amendments, Contingency Fees Act, PAIA, Assessment of damages Act, PFMA.
  • Substantial medical knowledge of the human anatomy and the effects that injuries have on claimants.
  • Ability to meet and exceed monthly targets on a continuous basis as required by management.
  • Ensuring all registers are updated such as breach reports, judgement monitoring as well as any others prescribed by management.
  • Sound mathematical skills.
  • Knowledge of actuarial calculations and the ability to interpret and apply actuarial assumptions.
  • Organisational Awareness.



At the cost to company of minimum package applicable to this position is R349 998. 00 per annum and will be negotiable commensurate with experience.


Closing date: 06 November 2018


NB: This is a re-advertisement, all those who applied before must re-apply in order to be considered.


NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in manner that will suit their needs”.


Applications can be forwarded to the Recruitment Officer at the RAF, East London branch; e-mail address is OR hand delivered to 4th Floor, Metropolitan Building, Cnr Caxton Street & Drury Lane, East London.



  1. Indicate the name and the reference number for the position you are applying for on the subject line
  2. Do not submit copies of qualifications and ID as these will be requested from shortlisted candidates on the interview date
  3. Submit a short cv with a maximum of  5 pages


The Road Accident Fund subscribes to the principles of employment equity and preference will be given to groups who are under represented in terms of our Employment Equity Plan


Please note that the prospective employees will be subjected to security vetting

 NB:  Applicants who have not received any correspondence from us within six weeks     from the closing date can consider themselves unsuccessful


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